What Kennesaw Customers Can Expect When They Call SERVPRO of Marietta West

2/5/2020 (Permalink)

Call SERVPRO of Marietta West...We can help you resolve your emergency water extraction problems!

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Mold can take root and spread throughout a property in as little as 48-72 hours, so it is imperative that water extraction takes place quickly and thoroughly directly after a water loss. Within two hours of receiving a loss notification, SERVPRO of Marietta West restoration professional will be on-site to help ensure a water damage is handled in accordance with  Institute of Inspection Cleaning and Restoration Certification (IICRC) Standards. SERVPRO of Marietta West’s response time is second to none and we pride ourselves on being faster to any size disaster, and this is exemplified by our average response time of less than one hour for emergency services. When you contact SERVPRO of Marietta West you can rest assured that you are in good hands and that we have you and your property's best interest at heart.

The following is a quick rundown on what you can expect when our highly trained technicians arrive at your home or business.

INSPECTION 

SERVPRO of Marietta West professionals will inspect affected areas to determine the extent of water damage. We will review the inspection with you, and answer any questions you may have before beginning the work. No high pressure or aggressive sales tactics. Just reliable and accurate information about what's going on in your home or business, as it relates to the damage that has occurred and possible issues that could arise in the future. 

EMERGENCY SERVICES

SERVPRO of Marietta West professionals will take steps to help protect your home or business, as well as personal property and other contents from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step and can assist you with filing an insurance claim should you choose to file a claim. SERVPRO of Marietta West is a preferred service provider for most major insurance companies like State Farm, American Family Insurance, Metlife, and The Hartford. We also have a great working relationship with our local insurance adjuster and claims agents. 

MONITORING 

To help ensure the structure and contents of your home or business are dried to appropriate IICRC standards, a SERVPRO of Marietta West professional will monitor and document the drying process. The updates will be consistently communicated with you and when applicable to your insurance adjuster or claims agent. Monitoring also allows our trained technicians to better understand how the property is drying, and equipment can be adjusted to dry the property quickly and more cost effectively.

RESTORATION SERVICES

SERVPRO of Marietta West professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and contents. This is where we live up to our motto “Like it never even happened.” A final walk-through of the job-site will be conducted with you to help ensure the property was returned to its preloss condition. SERVPRO of Marietta West’s construction department pulls from a knowledge base of over 50 years of experience in the restoration and home building industry. 

*Check out some before and after images of our work!

Emergency Water Damage Tips 

• Turn-off the water source, if possible contact a qualified professional to stop the water source. SERVPRO of Marietta West can help you turn off the water source if require assistance, but time is of the essence so make sure that you mention that you have active water flow when speaking with our loss coordinators.
• Shut-off circuit breakers for wet areas of the structure only when access to the power distribution panel is safe from electrical shock. If you are not sure if there is an electrical shock hazard it is better to error on the side of caution than venture into an area that you could be electrocuted. 
• Remove as much excess water as possible by mopping and blotting with towels, as long as you are sure that the water is clean and free of hazardous materials like heavy metals, viruses, bacteria, or other microbes. Exposure to hazardous materials can be harmful to your health and require personal protective equipment like tyvek suits, gloves, splash protection for your face and eyes, and even breathing respirators in some cases. Training in the prevention of diseases transmission is also needed when handling and disposing of hazardous material.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting. This creates a barrier between the furniture and wet surfaces and prevents the furniture from absorbing additional moisture through direct contact with the wet surface. This also facilitates the drying process by allowing more room for air to flow around and under furniture.
• Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place. These types of items can be very sensitive to moisture and can be damaged just by being exposed to elevated moisture levels. In the case of electronic devices like computers and TVs, these devices can become electrical and or fire hazards when exposed to moisture. 
• Do not use your household vacuum cleaner to remove water! This could cause electrical shock or damage to the device. The average household vacuum is not rated to be waterproof and will not prevent you from being shocked or even electrocuted if it is exposed to water. If you must use a vacuum cleaner use a wet dry vacuum, meaning that is rated for both dry and wet cleanup operation.

For more information on recovering from water damage, contact SERVPRO of Marietta West. We are your preferred locally owned restoration service provider. Let SERVPRO of Marietta West make your water damaged home or business look “Like it never even happened.”