SERVPRO provided good service in restoration of the basement from water damage. Ken did an awesome job managing the project and responding to my requests on specific items. The painters needed to be more detailed oriented to provide good coverage and straight lines on the first time.

As a realtor we deal with many other industries so I am used to many vendors and know a good one when I experience them- Ethan at SERVPRO®  was definitely a good one!!! I had a mold results test but no idea how to read the results much less how to correct the problem. Ethan was not only available over the phone to answer my questions about reading the results but was then above and beyond in his maneuvering to make sure that I got the inspector at the house ASAP based on my deadlines! The entire process was seamless and he was so knowledgeable and patient taking the time to answer my questions!!!

Exceptional Service and Attention to Detail from SERVPRO®

I recently had the unfortunate experience of dealing with a flooring issue following a house flooding. However, thanks to SurfPro, what could have been a nightmare turned into a seamless and efficient process.

One of the standout features of SERVPRO service was their exceptional communication and customer service. Throughout the entire process, they kept me informed and updated, ensuring that I was never left in the dark about the progress of the restoration work. Their team was always available to answer any questions or concerns I had, which really put my mind at ease during a stressful time.

Moreover, SERVPRO demonstrated a keen attention to detail in their work. Every aspect of the restoration process was meticulously executed, leaving no room for error. From assessing the damage to the final touches, they left no stone unturned in ensuring that the job was done to perfection.

I must give special recognition to Carl, who went above and beyond to ensure that our needs and preferences were met throughout the restoration process. His dedication to customer satisfaction was evident in every interaction, and he made it his mission to exceed our expectations with the final result.

Overall, I cannot recommend SERVPRO highly enough for anyone in need of restoration services. Thank you, SERVPRO, for turning a stressful situation into a smooth and hassle-free experience.

 

I had a water damage in the basement of my house. SERVPRO® took control of the situation. Nichole did an excellent coordination, Austin and Alberto did a professional job of mitigation and the Contents Department, Dubys and the guys did an excellent job with my contents and furniture. Thanks guys!

Brian and Morgan do a great job. They are polite focused and work efficiently. I highly recommend them for your needs.

Oct.2023 We came home from vacation to find a major water leak from a leaking toilet valve. SERVPRO Marietta West was called. They came out promptly. Worked with our insurance State Farm to get the water removal and clean up. The entire team of technicians and crew were very knowledgeable, professional, fast, and efficient. Nathan documented and explained the plan for each day. From water removal to removal of cabinets, carpet, tiles and hardwood flooring. Also had mold removable and an asbestos check. The teams Jacob,Nathan,LaMar,G,Jaylen,Justin, McCaleb,Dustin and Austin worked hard to get our home ready for SERVPRO’s Reconstruction. We highly recommend using SERVPRO Marietta West Services.

My initial encounter was with Jaylan and Brian H. They were first on scene when I had the water damage. They were phenomenal! They stayed as long as it took to get the water mitigation process started. The process was explained concisely so that I knew what to expect. I am so very grateful for their time and help with this horrible experience.

Austin & Stanley were excellent. They were very professional.

Carl Facchini and his team were all great! I'm very happy with the end result of my complete kitchen restoration after a flood.

Carl, Diana, Nicole and the entire team were incredible to work with during the repairs to my home following the water damage. Most of my interaction was with Carl and Diana and I can’t say enough about the service they provided. From start to finish their caring attitude and professionalism was five star! 

Iris and her team were so sweet and careful with packing up my stuff. They were quick and efficient. Punctual, and kept me in the loop about everything. I highly recommend them! Iris is the best! 

The lady in charge of moving our furniture back into our house was very professional, answered all our questions. She supervised the move efficiently and it was very pleasant.

Jacob and Austin arrived on time and were so courteous, friendly and respectful. They were professional but also personable. They kept a lighthearted attitude which was so nice when we were dealing with such a mess. They did their job quickly and efficiently. I would absolutely recommend them!!

Iris, Francis and Luz showed up on time, they were very professional and did a fantastic job cleaning up after fire damage.
The company can be proud to call such dedicated ladies their employees.

The SERVPRO team including Brian, Jacob and Stanley, we’re very professional, answered all my questions, and returned to ensure the job was done. Tip of the cap to SERVPRO, though I hope never to need the help again, I would certainly recommend SERVPRO of Marietta to anyone.

I couldn't be more grateful for all the hard work that Stanley and his crew have done. SERVPRO of Marietta West's technicians are knowledgeable and professional. I am over the moon happy with your services!

Great service SERVPRO of Marietta West!

SERVPRO was very responsive. I called at approximately 7:00 pm. They stayed until 2:30 am removing water, carpet, padding and baseboards. Very professional organization.

Alvin did a great job! I would recommend SERVPRO of Marietta West to any one who needs water damage restoration.

Huge shout out to Sean for his hard work on Christmas Eve. Thanks a ton man!

I want to thank SERVPRO of Marietta West for coming out to my home so quickly. Dustin was kind and courteous. He listened to the issue and knew what to do. Dustin gave me expert advise as to how he would treat the situation and advise of the follow up. Really great service as I would use Marietta West and refer my neighbors as well!

Office staff is very helpful, technicians are quick on arrival, this company is very reliable and I would recommend to anyone needing their services!

I enjoyed my visit with Sean. Dealing with emergencies and insurance companies and contractors can be stressful, but Sean made it less stressful. He gave me lots of good advice on next steps and did what he could to help me out. I felt very comfortable with him.

Very professional, the group of guys that came to my home made me feel as comfortable as possible during a terrible situation. Handled the flood in my home like the pro's that they are!

Great company and great work. Highly recommend them!

Great company and great people! Highly recommend them.

This is a great company! Quick response and excellent customer service. I had a water damage in my home and they explained to me up front everything that would happen & I felt extremely comfortable with having them in my home.

Great Company!! With awesome staff!! I highly recommend to everyone. They went above and beyond for me. I truly can't say enough good things about their service and expertise.

This is the most efficient company I've ever used! I called and they were on site within the hour.The results were flawless. Then a short time later my 89 year old mother had a tree fall on her house during a storm, of course I made the call and again from drying out the house, tearing out sheetrock and repairs were so easy. My mother's house was clean and finished on time. I recommend this company and have sent friends to them and they had the same results as our family! Thank You to the staff of SERVPRO in Marietta West

AWESOME CUSTOMER SERVICE!!! GREAT STAFF!!!

Great service! Quick response time! Professional office staff! Employees were extremely helpful during a difficult time. Great service!

SERVPRO of Marietta West, highly recommend them for any of you Restoration needs! Quick Response time, Professional crew member all the time and not to mention Great customer service from Tiffany... Thank you Tiffany for all you help!

Great company, honest ethical...Great customer service...highly recommended!

Wonderful company. Customer satisfaction is their #1 goal. They go above and beyond to take care of their customers.

Carl and his crew did an amazing job getting our floors, walls, and wet insulation taken care of and dry after we had a broken water pipe in our shop. Thank you SERVPRO for the professional and efficient job.

SERVPRO was great during a stressful time for me. The guys were knowledgeable, explained everything to me as they were working and were very prompt and polite.

We called SERVPRO of Marietta West after discovering our refrigerator had been leaking and water was trapped under our hardwood floor. They responded quickly and dried up the floor within four days. The technician, Karl, was very courteous, professional, and empathetic. He always arrived when he said he would to check on the equipment and moisture level, and took great care not to further damage our home. I highly recommend SERVPRO of Marietta West for your emergency recovery needs.

They have done the job well and stayed with the problem till it was completed. Job well done!

I called SERVPRO due to rain water coming into my basement. Carl came out quickly and assessed the damage. He provided a quote and was able to take up the wet items in a timely manner. He was very helpful and professional. Everyone I spoke with was great throughout the process.

Sean was very helpful. Great job SERVPRO of Marietta West!

SERVPRO of Marietta West is the best! Wouldn't trust anyone else as my clean up crew! Thanks for the great customer service and great work!

Great job I was impressed!

Thanks to Bryan Davis and Carl Sylvester for all the hard work they did to get the clean up process started following my hot water disaster. They arrived shortly after I contacted them, they were very friendly and professional explaining all they would be doing. They did an excellent job, Sean Walsh came on day two and access how well things were responding to all the measures they had taken explained his concerns also professional and friendly. Would definitely recommend SERVPRO and their excellent staff to help when water situations happen. Thanks again!

Woke up to the nightmare of a pipe that disconnected in our hall bath and was currently flooding into our kitchen, garage, dining room, and basement. I called SERVPRO at 1:30 am, and they were there quickly to start clean up. So even though we have just started the process, I was impressed to find a company that would come in the middle of the night to help start the drying process. Dustin & Brian were very professional and friendly.

The past two days we have had the best two service people ever.  Bryan Davis and Carl Sylvester have done their jobs above and beyond.  Very professional and helpful.  We have been told we needed to have our kitchen cabinets not only removed but replaced as removing them would destroy them.  Carl looked at the cabinets and said "No problem!" and he and Bryan removed them and guess what!  The cabinets came out perfectly and are totally reusable and these two saved us the $2,000-$3,000 we were quoted for new cabinets.  They worked hard all day, never stopped for a break and were pleasant (and funny) all day long.

I hope you not only give them some sort of a commendation but how about a raise?  A bonus?  That would make my husband and I very happy.  And when the time comes for your folks to come back out and finish this job, please send these two.  You may have many fine workers but I doubt you have any better than these two.  A great team.

SERVPRO of Marietta West is the best! Wouldn't trust anyone else as my clean up crew! Thanks for the great customer service and great work!

These guys have been an amazing team that not only help with the restoration of your home but are also people that help when you are in a bad situation like grieving the loss of a loved one. They even went to bat with the insurance company on my behalf. I will always refer people to SERVPRO as they have been my saving grace.

I would like to compliment Jacob and D'Anthony on going above and beyond. They were very nice and polite but, best of all they where able to calm me down while it was practically raining in my home. SERVPRO of Marietta West has some awesome employees and my experience working with them was superb. Great job all the way around!

Brian was very nice, professional, caring, and a big help making my stressful situation better. 

Jose, Ryan, and the rest of the SERVPRO team have been kind, hardworking, and very professional through this entire process. Thank you!!

Very pleased with the service we received!

We had a great experience working with SERVPRO of Marietta West! Mandy and Steven were very knowledgeable and professional. They explained the drying out process thoroughly and instilled in us a great deal of confidence that we called the right mitigation company.

When we called SERVPRO of Marietta West around 7 pm, Steven showed up promptly, thoroughly check our house for water damage, and on top of it all had a great attitude and work ethic. He documented his work with great attention to detail, which came in handy down the road when working with our insurance company. The office staff was very helpful by providing documentation to the insurance agency and was always available via phone or email.

I would recommend SERVPRO of Marietta West to any home owners in the Marietta or Kennesaw area, that need of a good, reputable, and reliable water restoration company! 

This was the first time I used SERVPRO and I will always call SERVPRO of Marietta West. SERVPRO of Marietta West was a wonderful company/service to work with. The staff, vendors, and subcontractors were wonderful. Thank you so much!

Guys were amazing!

Sean, Jose, and Tiffany were a pleasure to work with and handled every concern and multiple questions I had in a timely and professional manner. They were quick to respond to our needs. Thank you!

Thank you for such prompt service. I would recommend SERVPRO of Marietta West!

I'd like to thank Byron for coming out in the middle of the night to tarp my roof. I was so worried my guest bedroom would be ruined by all the water getting in. Byron is a lifesaver!

Rachel took great care of our belongings. She is very trustworthy and reliable. Great job Rachel!

This fire was a very trying ordeal. SERVPRO of Marietta West definitely made the process much easier. They were able to save several of our family heirlooms which were irreplaceable. We thank you from the bottom of our harts!

SERVPRO of Marietta West showed up on time and got straight to work. Your techs did a great job!

SERVPRO of Marietta West did a great job getting rid of the mold in my house. They kept me in the loop through out the whole process, which was nice because I had never dealt with this type of thing before. Great Job!

I'd like to thank all of the techs for being flexible and punctual. Work place interruption was kept to a minimum and the job was finished on schedule. I would highly recommend your services.

Thank you for such prompt service. I would recommend SERVPRO of Marietta West!

Dustin Williams and Kyle did excellent work!

Tashana was very punctual and courteous. She explained the mold removal process completely to me before they started work. My house is mold free and good as new!

SERVPRO (Marietta West) did a great job removing the smoke odor from my kitchen. I was back to cooking dinner with in 24hrs!

Technician was courteous and knowledgeable. 

Great job for very late at night. Appreciate the hard work.

In the midst of this huge inconvenience and confusion for me your crew brought not only quality solutions but also constant reassurance that your company would get me through this. I commend you in hiring great representation of your company. A very happy "Dry Customer".

Thanks so much for the thorough and prompt job! Everyone helped answer all my questions on what the next steps were!

Allen was very professional and prompt. Very good at his job!

Great Customer Service!

Thanks for getting me back to business and for working seamlessly with my insurance provider. Awesome job!

Extremely helpful and professional through out the job...Work looks first class and the premises was left clean and neat. Thank you

Great service and understanding in such a time of need

Marie, Sean and Rachel were all very courteous to me and the property manager. They kept us informed and were very responsive.

Annibel is wonderful. He does great work!

Perfect...Professional and courteous on the job. I enjoyed working with Derek and Rachel.

They took their time to investigate everything for possible water damage- Fantastic!!

Excellent, prompt, efficient service!

Very, very impressed with each person's level of professionalism. 

They did a great job and were very kind.

David was awesome! Very courteous and professional, the whole process was a pleasant one.

They did a great job and were very kind.

Great job

Your company sets the very fine example of what excellence is all about! You and your employee Robbie is to be commended. Good Job! Thanks!!

Very nice young man. Very Personable and thorough.

Great service. Thank you for the cleanup.