Three Easy Steps to Remember When Your Toilet Backs-up or Overflows

5/20/2019 (Permalink)

When thing seem out of control and you need a helping hand, give SERVPRO of Marietta West! We'll bring back order and your peace of mind!

When disaster strikes, sometimes it hard to know what the first step toward getting things back to normal is. The trained professionals at SERVPRO of Marietta West can make it “Like it never even happened”. If you or someone you know has recently experienced a water damage or a sewage backup, call SERVPRO of Marietta West. We’ve provided fast and reliable service to the Great Atlanta Area for over 30 years and are open 24 hours a day 7 days a week 365 days year, including all major holidays. No matter the time of night…No matter the size of the job…SERVPRO of Marietta West is ready for any disaster!

1. Protect yourself from potentially harmful sewage – Turn off circuit breakers for wet areas of the structure once access to power distribution panel is safe from electrical shock. Do not enter areas that have sagging or falling ceilings. Technicians wear protective boots, gloves, Tyvek suits, and even respirators to protect themselves during a toilet backup. Not only does this prevent our techs from being harmed during the cleanup process, but it also helps prevent transferring contaminates to non-affected areas.
2. Stop the source of water – In some toilet overflow cases this is simple as shutting off the water supply line to your commode. Most supply lines can be found at the base of your toilet and are very easily shut off by turning the knob connected to the water shut-off valve. The water can also be turned off at the water main. This method can be particularly helpful if you don’t know exactly where the water leak is coming from. This technique turns the water off to the entire structure and can be problematic because the residents will be unable to use any water fixture in the home or business until the water main is turned back on.Sometimes the toilet backup is result of clogged drain lines or pipes and can be cleared using a toilet plunger. In the event the blockage cannot be cleared with a household plunger, we strongly recommend you contact a trusted water restoration service provider like SERVPRO. Difficult obstructions may have to be cleared by trained professional using specialized equipment like a “drain snake”.

3. CALL SERVPRO! – SERVPRO can be on site within an hour in most cases. Until help arrives you can help prevent further damage. Removing water as soon as safely possible by using traditional methods like blotting with towels or mop and bucket. Take special care around color sensitive textiles like clothing, carpets, rugs, furniture and upholstery. Move sensitive valuables such as artwork, electronics, and documents to a suitable dry place while taking care not to spread sewage to unaffected areas. Use anti-microbial cleaning agents during the cleanup process to help prevent future mold growth.

Don’t go it alone…Call in the professionals from SERVPRO of Marietta West. Our trained mitigation crews have the experience and know-how to fix any size disaster. Don’t take our word for it though, check out what our satisfied customers have to say!