24/7 Emergency ServiceFlooded Basement in Marietta GA
6/7/2019 (Permalink)
Flooded Basement in Marietta GA
We recently received a call around 6:45 pm on a weekday night from a customer with about five inches of standing water in their basement. The homeowner had returned home from vacation to discover that there was no hot water available in the home. They then noticed a musty smell coming from the basement. Water was discovered coming from an older water heater that had sprung a leak. The water heater had burst, and water engulfed the basement including the finished bonus living space and theater room. Luckily, this homeowner called SERVPRO of Marietta West, so help was only moments away!
As soon as our claims specialist finished taking down the customer’s information, they immediately dispatched our emergency mitigation crew to the customer’s home. Within the hour, our crew was on site and ready to jump into action. Our team of highly trained technicians were ready to get to work by taking the following steps:
Identifying the Source of Water – Check for the source of water or moisture in your home. The source must be stopped before any restoration or drying can be successful.
Identify Type of Water – Identifying the category and classification of water will ensure we restore your property to industry standards. The level of contamination of the water will affect the specific drying plan we use.
Survey Extent of Damage and Inspect the Premises – To ensure proper and complete restoration, inspecting and testing the damaged area will help determine the extent of damage and how far the moisture has traveled. In addition, we will inspect for safety concerns such as testing for lead or asbestos containing materials.
Identify Signs of Visible Mold Growth – If extensive mold is found we will advise the decision maker and prepare a scope of work to remediate the mold. You can find more about our mold remediation services here:
Content Manipulation and Protection – Move any furniture and contents and/or block items to help prevent rust or furniture stains on wet carpet. Any contents that remain in the affected area will be protected from dust and debris.
Emergency Water Extraction – Using our purpose-built extraction equipment, we will remove as much excess water as possible from affected areas.
Treatments – Our process utilizes SERVPRO’s advanced cleaning agents such as; deodorizing treatments and EPA-registered anti-microbial to disinfect and prevent mold growth.
Floor and Wall Inspection – We will determine the extent of water has permeated affected materials like flooring, subfloors and walls to see if they can be dried and saved or if they need to be removed.
Disposal – Remove and dispose of damaged materials with approval from the customer and adjuster if needed.
Placing Equipment – Drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture affected materials until the materials meet drying goals.
Measure Temperature/Humidity for Drying Analysis – Technicians will monitor the temperature and humidity levels in the home or business to make sure conditions are conducive for drying.
Visit Recap – Before leaving the customers home the technician will check in with the homeowner to give them an update on the progress made during their visit. Our project coordinator will reach out to schedule your monitoring visits to complete the drying process.