Residential Drying and Water Mitigation Preformed on Powder Springs, GA Home

6/5/2020 (Permalink)

If you experience a water loss, call SERVPRO of Marietta West 24/7. We're here to help! We can have a restoration specialist at your door in no time!

SERVPRO of Marietta West services and restores between ten to twenty homes just about every week. Answering calls and dispatching water restoration professionals 24 hours a day to help homeowners mitigate water damage and dry the structure of their homes (as well as the contents of their home). As an IICRC Certified Firm, we receive calls ranging from burst water heaters, common plumbing and pipe leaks, to sewage backups. SERVPRO of Marietta West is here to help the residents of  Marietta and Kennesaw work through any size or type of water damage that occurs to their home or business, any time day or night.

During inclement weather and storm events, job numbers can fluctuate greatly, even doubling due to flash floods and added stress on the Marietta and Kennesaw sewage systems. We also perform emergency board-up services for both commercial and residential customers when their property is compromised by wind and storm damage. By securing the property using tarps and plywood, SERVPRO of Marietta West can prevent additional damage to the interior of the home or business due to exposure to the elements.

Check out some of our Restoration Slideshows & Video Content!

*The following is a synopsis of the services SERVPRO of Marietta West performed for this Powder Springs, GA customer. SERVPRO believes strongly in our customers' rights to privacy and would never publish any materials related to the service we’ve performed for our customer, without their express written consent. This homeowner was gracious enough to authorize SERVPRO of Marietta West  to share their experience working with us, and for that we are very thankful.

Drying and Mitigation of Flooded Powder Springs, GA Home

Recently SERVPRO of Marietta West received a call after normal business hours from a customer with a burst water heater in the basement of their three level home. The beautiful, brick home was located in the Warren Creek subdivision in Powder Springs, GA and was built in the early 2000’s. Amazingly, the homeowner was actually quite calm when she called us at our 24 hour service desk and requested emergency service to both stop the water leak and dry up her home. Our job coordinator gathered the necessary information about the home and pertinent details about the water leak itself, and immediately dispatched a team of four water restoration technicians, complete with drying and extraction equipment to help her get the situation under control. The team of water restoration professionals arrived on-site within an hour of our customer’s initial call, inspected the affected area for safety concerns, was able to get the water turned off, documented the water loss for our customers insurance company, and began mitigating, extracting, and drying the water damaged areas.

Brief Scope of Work: In total, 1303 sq. ft. was affected by class-2 grey water damage, which would have to be extracted using SERVPRO’s powerful truck mounted water extraction equipment. Contents of rooms were inspected for water damage, logged into the room inventory manifest, documented by photograph, and carefully stored in SERVPRO supplied boxes for future cleaning and restoration off site at our 10,000 sq. ft. cleaning and storage facility. Around 520 sq. ft. of flooring was to be removed, bagged and disposed of properly due to grey water contamination and in the interest of cost-effective water restoration practices during the mitigation phase, along with just over one hundred linear feet of baseboards. The entire area was then cleaned and treated with antimicrobial restoration products like Sporicidin Disinfectant Solution or Benefect Disinfectant Solution to prevent future mold growth. Thirty-five air movers and four dehumidifiers were strategically placed throughout the affected area and over the course of the next three days the structure was dried to preloss condition and in accordance with IICRC S500 Standards.

Zone One: The home was divided into two separate zones based on the level of damage, free airflow, and contiguous room location. Zone one was mostly unfinish, with roughed in drywall and concrete floors. While Zone two was fully finished and consisted of climate controlled space (a bedroom and bonus room). In zone one there was a hallway, utility room (where the water heater and HVAC units were located), a home use music studio, two storage rooms and a workshop.

Hallway: The hallway was approximately 15 ft. long and 7 ft wide with an 8 ft. ceiling. The ceiling and walls were unaffected by the water loss, but the concrete floor was 100% affected by class 2-grey water and required roughly 103 sq ft of hard surface water extraction. The roughly 100 sq. ft area was then treated with antimicrobial agents to prevent mold growth and to sanitize the area. Three Phoenix AirMax air movers were strategically placed and used to dry the affected area over the course of the next three days.

Utility Room: The utility closet was approximately 13.5 ft. long, 10 ft. wide with an 8 ft. ceiling, and housed one of the home’s HVAC units and water heater. The cause of loss was a safety valve on the hot water heater which meant that this was the first room our techs visited when they arrived on the scene in order to turn off the water supply line to the hot water heater and stop the leak. The utility room was again mostly unfinished with roughed in drywall and concrete floors. The floors were about 90% affected by possibly contaminated water and the walls and ceiling again, were unharmed. Class 2-grey water was extracted from a roughly 116 sq. ft. area in the room, then antimicrobial agents were used to sanitize the affected area. Three Prochem Triad air movers were strategically placed and used to dry the affected area over the course of the next three days. 

Music Studio: The music studio was approximately 15 ft. long, 12 ft. wide with an 8 ft. ceiling and was mostly unfinished with roughed in drywall and medium grade floating engineered flooring. The contents of the room was carefully inspected for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for transport to our cleaning and restoration facility. The ceiling and walls were unaffected, but roughly 75% of the flooring in the room was affected by class 2-grey water. Approximately 127 sq. ft. of flooring was removed, bagged and disposed of properly. The same area required hard surface water extraction, cleaning and antimicrobial treatment to prevent mold growth and sanitize the area. Three Triad air movers, an additional centrifugal air mover, and a single Dry-Eaz Evolution LGR dehumidifier was used to dry the remaining moisture in the room over the course of the next three days, at which point the rooms newly clean and restored contents were returned from our cleaning and restoration facility.

Storage Room 1: The first storage room was approximately 16.5 ft. long,13 ft wide with an 8 ft. ceiling and was largely unfinished with roughed in drywall and concrete floors. As this was a storage room there was a small amount of contents that had to be carefully inspected for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for transport to our cleaning and restoration facility. Hard surface water extraction was performed over 95% of the room totaling a 316 sq. ft. area that would also have to be cleaned and sanitized using antimicrobial agents that would prevent future mold growth. In this room six low-profile AirMax air movers, one Triad air mover, and a single Evolution LGR dehumidifier were placed to remove any trapped moisture over the next three days. Afterward they clean, sanitized and restored contents were returned.

Storage Room 2: The second storage room was almost exactly the same size as storage room one (16 ft. X 13 ft. X 8 ft.) and was again largely unfinished with roughed in drywall and concrete floors. The ceiling and walls were unaffected and only about 5% of the unfinished concrete floor was affected by grey water. The contents of the room were untouched, but in effort to insure they remain undamaged, our technicians carefully inspected them for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for storage on site in a non-affected area. Light water extraction was performed over a 16 sq. ft. area and was cleaned with antimicrobial agents to prevent mold growth. A pair of AirMax air movers were strategically placed to thoroughly dry the affected area over the course of the next three days. Once dry the contents of the room, that were stored on site, were returned to their original places.

Workshop: The workshop was approximately 30 ft. long, 12 ft wide, had an 8 ft high ceiling and was mostly unfinished with roughed in drywall and concrete floors. The ceiling and wall were unaffected but the concrete floors were almost 60% affected with class 2-grey water. The workshop had a small amount of contents which were able to be cleaned on-site with SERVPRO proprietary cleaning products and treated with antimicrobial agents to sanitize them and prevent mold growth, then they were packed into storage boxes and stored on-site in a non-affected area. Hard surface water extraction was performed over a 234 sq. ft. area in the workshop. Then the area was treated and cleaned using antimicrobial agents to prevent mold growth and sanitize the area. Once the workshop was dried to preloss condition and in accordance with IICRC S500 Standards, the cleaned contents were returned to the prospective places in the room.

Zone Two: The area in zone two was a climate controlled living space, completely finished with vinyl flooring and consisted of two rooms, a bedroom and a bonus room.  

Bedroom:  The bedroom was approximately 13 ft. long, 11 ft. wide, and had an 8 ft. tall ceiling. The ceiling and wall were unaffected but the vinyl flooring was roughly 50% affected by class 2-grey water damage. There was a small amount of contents in the bedroom like furniture (ie. bed, nightstand, & small dresser) and some personal effects like clothing and bric-a-brac items. All of the contents were carefully inspected for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for transport to our cleaning and restoration facility. Hard surface water extraction was performed over a 69 sq. ft. area of vinyl floor to remove standing water. Roughly half of the vinyl flooring and trip/baseboards were removed, bagged and disposed of properly due to contact with contaminated water which totaled 69 sq. ft. and 33 linear ft. respectively. The affected area was cleaned and treated with antimicrobial agents to sanitize the area and prevent future mold growth. A couple of strategically placed centrifugal air movers were all the drying equipment required to dry the affected area to preloss condition and in accordance with IICRC S500 Standards, over the course of the next three days. The contents and furniture was moved back on-site and to their original positions after the bedroom was certified dry and decontaminated.

Bonus Room: The bonus room was approximately 15.5 ft. long, 20 ft. wide, and had an 8 ft. tall ceiling. While this room was completely finished climate controlled living space the room was not in use and only contained minimal contents which could be cleaned/sanitized on site and stored in a non-affected area. Hard surface water extraction was performed throughout the 323 sq. ft. area to remove free standing water. The ceiling and walls were unaffected but, the vinyl flooring was 100% affected by class 2-grey water and as such all the vinyl flooring was removed, bagged and disposed of properly, along with all baseboards. Roughly 323 sq. ft. of vinyl flooring and 70.5 linear ft. of baseboards were removed in total from the bonus room, making this one of the most affected rooms included in this particular water claim. All affected areas were cleaned and treated with antimicrobial agents to sanitize the building materials and prevent future mold growth. Five Triad air movers, two AirMax air movers and a single Dri-Eaz LGR dehumidifier were used to complete the drying process in the bonus room over the course of the next three days. Once the room was given a final inspection and certified dry to IICRC S500 Standards the cleaned and sanitized contents were returned to their rightful places.

*If you have enjoyed this blog or wish to read more about SERVPRO of Marietta West’s water mitigation and restoration services check out our related blogs: “SERVPRO of Marietta West’s 1-4-8 Service Response Guidelines”; “Why does your Kennesaw basement flood?”; “How to Dry Hardwood Floors in Cobb County GA”; “Flooded Basement in Marietta GA”; “Three Easy Steps to Remember When Your Toilet Backs-up or Overflows”
You can also check out some of our before and after water restoration photos here.